Detalles MARC
| 000 -LEADER |
|---|
| fixed length control field |
01333nam a2200253 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
0000000311 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
DO-SdBDB |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20230312170924.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
210209t20102010-naa fr 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9789087535711 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
DO-SdBDB |
| Language of cataloging |
spa |
| Transcribing agency |
DO-SdBDB |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
eng |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
T 58 .64 |
| Item number |
.S47 2010 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
The service catalog : |
| Remainder of title |
a practitioner guide. |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
First edition. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Hertogenbosch, Países Bajos : |
| Name of publisher, distributor, etc. |
Van Haren Publishing, |
| Date of publication, distribution, etc. |
2010. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 162 páginas : |
| Other physical details |
ilustraciones, diagramas a blanco y negro ; |
| Dimensions |
24 cm. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Material de apoyo del Departamento Sistema y Tecnología. |
| 500 ## - GENERAL NOTE |
|---|
| General note |
Best practice. |
| 505 ## - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Colophon, iv -- |
| Title |
Foreword, v -- |
| -- |
Acknowledgements, vii -- |
| -- |
Introduction, xi -- |
| -- |
1. Setting the scene, 1 -- |
| -- |
2. Definition and basic concepts, 11 -- |
| -- |
3. The service catalog, 33 -- |
| -- |
4. Framework for creating a service catalog, 45 -- |
| -- |
5. Design and development, 61 -- |
| -- |
6. Management and organization, 83 -- |
| -- |
7. Technology, 117 -- |
| -- |
Epilogue, 129 -- |
| -- |
Appendix A. Basic concepts for IT service management, 131 -- |
| -- |
Appendix B. Example - A Visit to the doctor, 147 -- |
| -- |
Appendix C. Acronyms, 151 -- |
| -- |
Appendix D. Frameworks, 153 -- |
| -- |
Sources, 159 -- |
| -- |
Index, 161. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Tecnología de la información. |
| 650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Catálogos. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Monografía - Colección General |
