The five most important questions : you will ever ask about your nonprofit organization : participant's workbook / Peter F. Drucker.

The Drucker Foundation Self-Assessment Tool for Nonprofit Organizations.

Foreword / by Frances Hesselbein, vii -- About Peter F. Drucker, viii -- About the Peter F. Drucker foundation for nonprofit management, xi -- Acknowledgments, xii -- The five Drucker questions, 1 -- Why self-Assessment? / by Peter F. Drucker, 2 -- How to use this workbook, 5 -- Question 1. What is our business (mission)?, 11 -- Question 2. Who is our customer?, 21 -- Question 3. What does the customer consider value? 30 -- Question 4. What have been our results?, 39 -- Question 5. What is our plan?, 50.

This workbook embodies the stimulating process Peter Drucker uses in face-to-face consultations with nonprofit organizations. Following Drucker's method, participants ask and answer five key questions that focus on essential aspects of their organization, from the central values contained in its mission statement to the strategic vision of its long-term plan.