Readings in total quality management / Harry Ivan Costin ; copy editor Dee Salisbury, indexer Anne Leach ; cover image Tim Lewis.

Preface, xvii -- Part I. What is total quality management, 2 -- Introduction, 3 -- Reading 1. Exploring the concepts underlying total quality management / Harry Costin, 7 -- Reading 2. History and evolution of the quality movement / David A. Garvin, 27 -- Reading 3. Continuous incremental improvement: an operations strategy for higher quality, lower costs, and global competitiveness / Harold L. Gilmore,45 -- Reading 4. Managing for high productivity and quality / Ronald D. McNeil, 55 -- Reading 5. Building learning organizations / Peter Senge, 59 -- Part II. Total quality management classics, 74 -- Introduction, 75 -- Reading 6. Total quality control / Armand V. Feigenbaum, 77 -- Reading 7. On some statistical aids toward economic production / W. Edwards Deming, 93 -- Reading 8. The quality trilogy: a universal approach for managing for quality / J. M. Juran, 113 -- Reading 9. Quality is free: the art of making quality certain / Philip B. Crosby, 123 -- Reading 10. A note on quality: the views of deming, Juran and Crosby / Artemis March, 137 -- Reading 11. What is total quality control? The Japanese way / Kaoru Ishikawa, 155 -- Part III. Total quality management tools, 168 -- Introduction, 169 -- Reading 12. Going with the flow(chart) / John T. Burr, 171 -- Reading 13. Cause-and-effect diagrams / J. Stephens Sarazen, 177 -- Reading 14. Control charts / Peter D. Shainin, 187 -- Reading 15. Histograms, 195 -- Reading 16. Check sheets, 205 -- Reading 17. Pareto charts / John T. Burr, 217 -- Reading 18. Scatter diagrams / John T. Burr, 223 -- The seven management and planning tools, 229 -- Reading 19. Seven new quality control tools / Shigeru Mizuno, ed., 229 -- Part IV. Total quality management processes, 254 -- Introduction, 255 -- Reading 20. Leading the organization to perfection through daily management / John W. Moran, Jr., 257 -- Reading 21. Just-in-time: a production system built on a code of ethics / Helene S. Fine, 269 -- Reading 22. Statistical process control: sophisticated but simple / Ellen Domb, 276 -- Reading 23. Hoshin planning: a planning system for implementing total quality management, 285 -- Part V. Listening to the voice of the customer, 302 -- Introduction, 303 -- Reading 24. Becoming customer oriented / Mary Lou Roberts, 305 -- Reading 25. Quality function deployment: a process for translating customers' needs into a better product and profit, 321 -- Part VI. TQM -Related frameworks and implementation issues, 330 -- Introduction, 331 -- Reading 26. Integrating TQM into daily worklife / Joann DeMott, 333 -- Reading 27. Historical sources of Japanese management practices / Jan C. Knakal, 341 -- Reading 28. Organizational impact of introducing concurrent engineering / Ellen Domb, Robert Culver and Richard Rawcliffe, 351 -- Reading 29. Benchmarking: staying ahead of the pack / Ronald D. McNeil, 361 -- Reading 30. Basic TQM tools and the management of multiple personality disorder / Elizabeth Power, 369 -- Reading 31. The voices of implementation: real life perspectives on implementing TQM / Madelyn Yucht, 377 -- Part VII. Teams and labor issues, 390 -- Introduction, 391 -- Reading 32. Lessons for a learning organization / Barry A. Goff Barry G. Sheckley, and Sandra L. Hastings, 393 -- Reading 33. Implementing TQM with selfdirected teams / Michael J. Brower, 403 -- Reading 34. TQM: Labor –management cooperation / Robert P. Waxler and Thomas Higginson, 421 -- Part VIII. TQM in higher education, 430 -- Introduction, 431 -- Reading 35. TQM reaches the academy / Ted Marchese, 433 -- Reading 36. Implementing total quality management in a university setting / Edwin Coate, 447 -- Reading 37. The paradigm shifts required to apply TQM and teams in higher education / Michael J. Brower, 485 -- Appendix I. Quality awards, 499 -- Appendix II. Database of authors, 611.