Monopoly and competition in British telecommunications : the past, the present and the future / John Harper.

List of figures, vi -- Foreword by Sir Geoffrey Owen, vii -- Preface, ix -- Acknowledgements, xiii -- List of abbreviations, xiv -- 1. Introduction, 5 -- Part I. The last days of the GPO, 5 -- 2. The GPO, 5 -- 3. Farewell to Whitehall, 13 -- Part II. The PO Corporation,25 -- 4. The new organization, 25 -- 5. 1975 and after, 33 -- 6. A task with no precedent, 47 -- 7. Corporation, staff and unions, 55 -- 8. Industrial tension and industrial democracy, 67 -- 9. A ferment of activity, 77 -- Part III. The suppliers and the technology, 91 -- 10. The suppliers, 91 -- 11. Technology, modernization and cuts, 103 -- 12. System X, 115 -- Part IV. The birth of BT, 129 -- 13. Collision of cultures, 129 -- 14. Competition and the birth of BT, 137 -- 15. The act of privatization, 147 -- Part V. The 1980s regime, 159 -- 16. Privatization at work, 159 -- 17. The British regime in action, 171 -- Part VI. The future in Europe, 187 -- 18. Britain and European telecommunications, 187 -- 19. The engine of telecommunications, 191 -- 20. A better model, 203 -- 21. Objections and advantages, 215 -- 22. Conclusion, 221 -- Appendix 1. Patrick Jenkin's statement of 19 July 1982, 225 -- Appendix 2. Prices and volumes, 227 -- Appendix 3. Operating performance, 230 -- Appendix 4. Chronology, 235 -- Index, 237.