Sense & respond : capturig value in the networ era / Edited by Stephen P. Bradley and Richard L. Nolan.

Preface, vii -- Part one. Creating and capturing value -- 1. Capturing Value in the Network Era / Stephen P. Bradley and Richard 1. Nolan, 3 -- 2. The Converging Worlds of Telecommunication, Computing, and Entertainment / P. William Bane, Stephen P. Bradley, and David J. Collis, 31 -- 3. Telecommunications: Building the Infrastructure for Value Creation / Jerry A. Hausman, 63 -- Part two. Sensing the customer -- 4. Strategic Uncertainty and the Future of Online Consumer Interaction / Eric K. Clemons and Stephen P. Bradley, 85 -- 5. Delivering Customer Value through the World Wide Web / Kathy Biro, 107 -- 6. Using Geographic Information Systems to Sense and Respond to Customers / Brian E. Mennecke, Jack Dangermond, PJ Santoro, and Mark W. Darling, 123 -- 7. Seeing Through the Customer's Eyes with Computer Imaging / Gerald Zaltman and Linda J. Schuck, 145 -- Part. Three responding with capabilities -- 8. Product Development on the Internet / Marco Iansiti and Alan MacCormack, 175 -- 9. The Emergence of Internetworked Manufacturing / David M. Upton and Andrew P. McAfee, 201 -- 10. Virtual Value and the Birth of Virtual Markets John J. Sviokla, 221 -- 11. Real Shopping in a Virtual Store / Raymond R. Burke, 245 -- Part four. Transforming the organization -- 12. Inventing the Organizations of the Twenty-first Century: Control, Empowerment, and Information Technology / Thomas W. Malone, 263 -- 13. Virtual Teams: Using Communications Technology to Manage Geographically Dispersed Development Groups / Dorothy A. Leonard, Paul A. Brands, Amy Edmondson, and Justine Fenwick, 285 -- 14. Virtual Offices: Redefining Organizational Boundaries / Richard 1. Nolan and Hossam Galal, 299 -- Index, 321 -- About the Contributors, 331.