Manual of MIS policies & procedures / by Donald D. Scriven, Jolene D. Scriven, Charles E. Kozell.

Introduction, vii -- Section I. Staffing the MIS operation, 3 -- Policy, 3 -- 1. Staffing Level for the MIS Department, 3 -- 2. Job Descriptions, 7 -- 3. Competency testing, 10 -- 4. Working hours for MIS employees, 12 -- 5. Company information protection, 14 -- 6. Evaluation of work performance, 17 -- 7. Salary review and adjustment, 23 -- 8. Continuing training for MIS employees, 27 -- Section II. Acquiring computer hardware, 35 -- Policy, 35 -- 9. User requests for hardware, 35 -- 10. Feasibility study, 38 -- 11. Installation and operating budgets, 47 -- 12. Equipment compatibility, 53 -- 13. Performance testing, 55 -- 14. Maintenance and repair services, 57 -- 15. Review & approval of hardware decisions, 61 -- Section III: Developing MIS software, 67 -- Policy, 67 -- 16. Role of users in requesting software, 67 -- 17. Preliminary software design requirements, 71 -- 18. Review & approval by company executives, 74 -- 19. Detailed software design requirements, 76 -- 20. Use of project management techniques, 79 -- 21. Training users, 86 -- 22. Testing requirements for new software, 89 -- 23. Software documentation requirements, 92 -- 24. Evaluation of external software packages, 95 -- Section IV. Hardware and software maintenance, 103 -- Policy, 103 -- 25. Computer working environment, 103 -- 26. Preventive maintenance for equipment, 105 -- 27. Maintenance for computer file media, 106 -- 28. Software complaints and modification, 108 -- 29. Software processing efficiency, 111 -- 30. Replacing or rewriting software systems, 113 -- Section V: Controlling MIS costs, 119 -- Policy, 119 -- 31. Starting the MIS budgeting process, 119 -- 32. Developing program and activity budgets, 123 -- 33. Presenting and justifying the MIS budget, 128 -- 34. Budgetary Control over MIS expenditures, 131 -- 35. Budgetary & expenditure project control, 133 -- 36. Approval for MIS expenditures, 135 -- 37. Periodic operating plans and expenditures, 137 -- 38. Long-Range MIS cash expenditure plans, 139 -- 39. Annual MIS performance evaluation, 142 -- Section VI. MIS security, 147 -- Policy, 147 -- 40. Site security, 147 -- 41. Computer file security, 150 -- 42. MIS hardware system use security, 152 -- 43. Software and data file security, 156 -- 44. Computer network security, 159 -- 45. Electronic mail security, 161 -- 46. Emergency MIS operations, 166 -- Section VII. The MIS organizational structure, 169 -- Policy, 169 -- 47. MIS organizational structure, 169 -- 48. Saving MIS Letters and Reports, 172 -- 49. MIS staff meetings, 174 -- 50. Providing MIS services to users, 175 -- 51. Evaluation of MIS hardware technology, 177 -- 52. Evaluation of new software packages, 179 -- 53. Evaluation of electronic communication, 181 -- 54. Database administration, 183 -- 55. Desktop publishing, 185 -- Section VIII. Miscellaneous MIS policies, 189 -- Policy, 189 -- 56. Use of MIS equipment outside the MIS site, 189 -- 57. MIS equipment inventory, 192 -- 58. Disposal of MIS equipment and supplies, 195 -- 59. Consultants, part-time, temporary employees, 196 -- 60. Employment of MIS consultants, 198 -- 61. Controlling electronic communications, 200 -- 62. Site Licenses for computer software, 201 -- 63. MIS orientation for new employees, 202 -- 64. Software documentation requirements, 203 -- 65. Continuous improvement in MIS services, 205.