Ideas for training managers and supervisors: useful suggestion, activities, and instruments / Patrick Suessmuth.

Preface, vii -- Pant 1. Setting up courses, 1 -- 1. A capsule guide for a novice trainer, 1 -- 2. Criteria for selecting trainers, 6 -- 3. Choosing a lesson format, 12 -- 4. Preparing an instructor's manual, 17 -- 5. Why use professional writers, 26 -- 6. How to improve on JIT, 31 -- 7. A lesson design for real world training- recruiting salesmen, 37 -- 8. What's wrong with this lesson?, 45 -- Part 2. Learner-centered teaching, 55 -- 9. Questions on a learning situation, 55 -- 10. On learner-centered courses, 61 -- 11. How to work with small groups, 72 -- 12. Small groups in action, 81 -- Part 3. Classroom interaction, 89 -- 13. Handling classroom problems, 89 -- 14. Instructors and dependent classes, 94 -- 15. Coping with instructional issues, 98 -- 16. Why You Should Eliminate the Negative, 103 -- 17. The positive versus the negative, 108 -- 18. How to use questions effectively, 113 -- 19. Questions, answers, and Socrates, 121 -- 20. Questions and answers, Part 2, 125 -- 21. Memorizing versus understanding, 130 -- 22. How to make case studies come alive, 136 -- 23. What to do about handouts, 140 -- 24. Name tags and why they matter, 144 -- Part 4. Audio-visual aids and resources, 151 -- 25. What aids to use, and when, 151 -- 26. On using an overhead projector, 155 -- 27. How to make effective use of films, 159 -- 28. A review of available films, 165 -- 29. Books you should not be without, 170 -- Part 5. Evaluation and costs, 181 -- 30. Thoughts on evaluation, 181 -- 31. The true costs of training, 188 -- 32. Finding the dollar return, 194 -- 33. The cost of training revisited, 198 -- Part 6. Sample lesson designs, 205 -- 34. How to begin, 205 -- 35. A quiz to improve self-awareness, 210 -- 36. A behavior-modification activity, 215 -- 37. Your own communication game, 222 -- 38. Variations on the communications game, 229 -- 39. Ringtoss and goal setting, 235 -- 40. Interaction dynamics activity, 241 -- 41. A pawn-checker-chess simulation, 251 -- 42. A Valuable source of activities, 258 -- 43. The Lego man, 269 -- 44. Bridge building: an intergroup competition, 276 -- 45. A training session on discipline, 280 -- 46. Determining a problem's importance, 286 -- 47. The Involvement Inventory, 290 -- 48. Holding a meeting with no one there- Delphi style, 299 -- 49. Reactions to group situations: part 1, 307 -- 50. Reactions to group situations: Part 2, 319.