Management : a problem-solving process / Robert Kreitner.

Preface, xvi -- Part I. The problem-solving management process, 1 -- 1. Management: definition and perspectives, 3 -- 2. The evolution of management thought, 25 -- 3. An integrative problem-solving approach, 51 -- Part II. Planning and controlling, 79 -- 4. Planning, 81 -- 5. Controlling, 113 -- Part III. Organizing, 139 -- 6. Organization theory, 141 -- 7. Designing organizations, 164 -- 8. Organization development, 193 -- Part IV. Managing operations and making decisions, 221 -- 9. Operations management, 223 -- 10. Decision making, 254 -- Part V. Managing people at work, 283 -- 11. Introduction to organizational Behavior, 285 -- 12. Staffing, 315 -- 13. Group dynamics, 343 -- 14. Communicating and leading, 373 -- 15. Improving job performance, 406 -- Part VI. The environment of management, 443 -- 16. The social and political environment 445 -- 17. The economic and technological environment, 474 -- 18. Social responsibility and international management, 500 -- 19. Metamanagement, 528 -- Name index, 539 -- Subject index, 545.