The business reengineering portfolio.

Contiene: v.1 tactical reengineering for rapid results - v.2 reengineering in action - v.3 A briefing paper - v.4 A briefing paper - v.5 A special study.

VOLUMEN I -- Part 1: What Is Tactical Reengineering?, 1 -- What Is New about Tactical Reengineering?, 3 -- The Difference between Tactical and Strategic Reengineering, 5 -- Part 2: The Critical Success Factors, 9 -- Work from a Good Understanding of Your Situation, 10 -- Explore What Adds Value in Your Business, 11 -- Know How to Influence the Management Hierarchy, 14 -- Excel at Diagnosing Your Operations, 15 -- Master the Five Critical Elements, 17 -- Part 3: Basic Reengineering Operations, 19 -- Regrouping around Market Segments, 20 -- Regrouping around Processes or Parts of Processes, 27 -- Regrouping around Transaction Segments, 33 -- Simplifying and Compressing Processes, 35 -- Modularizing Products and Services, 41 -- Innovating across Organizational Boundaries, 48 -- De-Integrating and Re-Integrating Activities, 55 -- Rethinking the Role of the Center, 60 -- Part 4: Organizational Building Blocks, 73 -- The Five Levels of Organizational Design, 74 -- The Four Organizational Building Blocks, 77 -- Using the Building Blocks at the Five Levels, 81 -- Using the Building Blocks in Different Parts of the Organization, 86 -- The Case of Titeflex, 89 -- Part 5: Change Levers, 95 -- The Organization Chart, 97 -- Language and Terminology, 102 -- Physical Layout, 106 -- Rules of the Game, 108 -- Accounting and Measurement Systems, 111 -- Reward and Incentive Structures, 115 -- Skills and Training, 119 -- The Use of Information Technology, 122 -- The Paradigm of Change, 125 -- Part 6: Tools and Techniques, 127 -- The Input Filter, 132 -- The Relationship Manager, 136 -- The Idea Generator, 141 -- The Task Manager, 147 -- The Process Controller, 154 -- The Toolkit, 157 -- Part 7: Making It Happen, 169 -- Diagnosing Your Organization and its Ability to Change, 171 -- Creating and Managing Change Projects, 177 -- Appendices, 183 -- The Economics of Physical and Information Processing, 183 -- Precision Questioning Strategies, 193 -- References and Notes, 201.

VOLUMEN II -- Introduction to Case Studies, 1 -- Conner Peripherals, 3 -- MassMutual Life Insurance, 11 -- Cincinnati Milacron, 17 -- Interview: Towers Perrin, 25 -- Mutual Benefit Life, 33 -- Texas Instruments, 39 -- The Principal Financial Group, 53 -- Allstate Insurance, 63 -- Digital Equipment, 69 -- Baxter International, 79 -- Interview: Gateway Consulting, 89 -- Osterreichisches Landesbank, 97 -- Introduction to Case Notes, 101 -- First National Bank of Chicago, 103 -- Northern Telecom, 107 -- Beil Atlantic, 111 -- Hallmark Cards, 115 -- California State Automobile Association, 117 -- R.J. Reynolds Tobacco, 123 -- Blue Cross of Washington and Alaska, 125 -- Taco Bell, 127 -- Showtime Networks, 131 -- IBM, 135 -- Pennsylvania Power & Light, 139 -- Capital Holding Corporation, 141 -- Brunner Mond, 145 -- Syntex Corporation, 149 -- Xerox Canada, 153 -- Afterword, 157 -- References, 161.

VOLUMEN III -- Introduction, 1 -- Part 1: What Is "Business Reengineering"? What Can It Really Achieve?, 3 -- Part 2: Reengineering or "Flavor of the Month"?, 13 -- Part 3: How Does Business Reengineering Work?, 21 -- Part 4: How Does Business Reengineering Fit with Business Strategy?, 41 -- Part 5: The Human Side of Reengineering, 47 -- Part 6: What Does a Reengineering Initiative Cost?, 57 -- Summary, 59.

VOLUMEN IV -- Introduction, 1 -- Part One: The Call for Change, 5 -- Part Two: The Role of Leadership, 19 -- Part Three: The Role of Teams, 33 -- Part Four: The Reengineering Team Process, 53 -- Part Five: Measurements and Results, 71.

VOLUMEN V -- Introduction, 1 -- Part 1: Business Process Reengineering: Fact or Fiction?, 3 Part 2: Reengineering: Common Pitfalls, 7 -- Part 3: Information Technology As an Enabler for Reengineering, 15 -- Part 4: Analysis and Design of Business Processes: Avoiding the Pitfalls, 27 -- Part 5: Implementation: The Hardest Part, 31 -- Part 6: Managing the Change Process, 43 -- Summary, 49 -- Critical Success Factor Checklists, 51.