What every executive should know about office automation / Alexander Hamilton Institute.

Introduction -- I. Office automation at work where it counts – in the office, 1 -- II. Analyzing what office automation really means – for you, 15 -- III. Determining whether you need office automation, 25 -- IV. Focusing on the two most common OA applications, 37 -- V. Reviewing the growing menu of office automation applications, 53 -- VI. The tools you’ll need to make OA a Reality, 73 -- VII. More tools in the OA arsenal, 89 -- VIII. Initiating a program for effective office automation planning, 109 -- IX. The final two steps in your OA planning process, 135 -- X. Evaluating OA cost justification and payback, 149 -- XI. Three major steps in OA implementation, 165 -- XII. Post-implementation evaluation of your office automation project, 187 -- XIII. Successful office automation – a case in point, 195 -- Appendix A -- Appendix B.