Reengineering the corporation : a manifesto for business revolution /
Michael Hammer & James Champy.
- First edition.
- New York : Harper Business, 1993.
- 223 páginas : ilustradas ; 24 cm.
Incluye índice.
Introduction, 1 -- 1. The Crisis That Will Not Go Away, 7 -- 2. Reengineering-The Path to Change, 31 -- 3. Rethinking Business Processes, 50 -- 4. The New World of Work, 65 -- 5. The Enabling Role of Information Technology, 83 -- 6. Who Will Reengineer?, 102 -- 7. The Hunt for Reengineering Opportunities, 117 -- 8. The Experience of Process Redesign, 134 -- 9. Embarking on Reengineering, 148 -- 10. One Company's Experience-Hallmark, 159 -- 11. One Company's Experience-Taco Bell, 171 -- 12. One Company's Experience-Capital Holding, 182 -- 13. One Company's Experience-Bell Atlantic, 193 -- 14. Succeeding at Reengineering, 200 -- Epilogue, 215 -- Index, 217.
0887306403
Reingeniería. Cambio organizacional. Administración de empresas.