The service catalog :  a practitioner guide. 

 - First edition. 
 - Hertogenbosch, Países Bajos :  Van Haren Publishing,  2010. 
 - xiv, 162 páginas :  ilustraciones, diagramas a blanco y negro ;  24 cm. 
<br/><br/> Material de apoyo del Departamento Sistema y Tecnología.  Best practice. 
<br/><br/>Colophon, iv --  Foreword, v --  Acknowledgements, vii --  Introduction, xi --  1. Setting the scene, 1 --  2. Definition and basic concepts, 11 --  3. The service catalog, 33 --  4. Framework for creating a service catalog, 45 --  5. Design and development, 61 --  6. Management and organization, 83 --  7. Technology, 117 --  Epilogue, 129 --  Appendix A. Basic concepts for IT service management, 131 --  Appendix B. Example - A Visit to the doctor, 147 --  Appendix C. Acronyms, 151 --  Appendix D. Frameworks, 153 --  Sources, 159 --  Index, 161. 
<br/><br/><label>ISBN: </label>9789087535711 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Tecnología de la información.<br/>Catálogos.
<br/><br/><label>LC Class. No.: </label>T 58 .64  / .S47 2010