TY  - BOOK
TI  - The service catalog: a practitioner guide
SN  - 9789087535711
AV  - T 58 .64 .S47 2010
PY  - 2010///
CY  - Hertogenbosch, Países Bajos
PB  - Van Haren Publishing
KW  - Tecnología de la información
KW  - Catálogos
N1  - Material de apoyo del Departamento Sistema y Tecnología; Best practice; Colophon, iv --; Foreword, v --; Acknowledgements, vii --; Introduction, xi --; 1. Setting the scene, 1 --; 2. Definition and basic concepts, 11 --; 3. The service catalog, 33 --; 4. Framework for creating a service catalog, 45 --; 5. Design and development, 61 --; 6. Management and organization, 83 --; 7. Technology, 117 --; Epilogue, 129 --; Appendix A. Basic concepts for IT service management, 131 --; Appendix B. Example - A Visit to the doctor, 147 --; Appendix C. Acronyms, 151 --; Appendix D. Frameworks, 153 --; Sources, 159 --; Index, 161
ER  -