Communicating effectively /
Lani Arredondo.
- New York : McGraw-Hill, 2000.
- xi, 228 páginas : ilustraciones ; 23 cm.
- Briefcase books .
- McGraw-Hill. Briefcase books. .
Preface, ix -- 1. It's all about communication, 1 -- 2. The part perceptions play, 22 -- 3. Profiles and preferences, 52 -- 4. Building blocks of effective interactions, 77 -- 5. Communicating so they get it right, 98 -- 6. Dealing with counterproductive communications, 122 -- 7. Making the most of meetings, 143 -- 8. Steps to successful presentations, 166 -- 9. E-communications, 188 -- 10. Finishing touches, 208 -- Index, 225.