TY - BOOK AU - Arredondo, Lani. TI - Communicating effectively T2 - Briefcase books SN - 0071364293 AV - HD 30 .3 .A77 2000 PY - 2000/// CY - New York PB - McGraw-Hill KW - ComunicaciĆ³n N1 - Preface, ix --; 1. It's all about communication, 1 --; 2. The part perceptions play, 22 --; 3. Profiles and preferences, 52 --; 4. Building blocks of effective interactions, 77 --; 5. Communicating so they get it right, 98 --; 6. Dealing with counterproductive communications, 122 --; 7. Making the most of meetings, 143 --; 8. Steps to successful presentations, 166 --; 9. E-communications, 188 --; 10. Finishing touches, 208 --; Index, 225 ER -