Executive's complete portfolio of businens letters /
Alexander Hamilton Institute.
- New York, N.Y. : Alexander Hamilton Institute, 1983.
- xi,219 páginas : ilustradas ; 28 cm.
Introduction, ix -- Acknowledgements, xi -- I. Sales letters, 1 -- II. Customer adjustment & customer relations letters, 63 -- III. Credit & collection letters, 103 -- IV. Memos to staff and colleagues, 129 -- V. General business letters, 157.