Building cost-effective training programs / 
by John M. Kelly. 
 - Maywood, N. J. :  Alexander Hamilton Institute,  1987. 
 - xi, 265 páginas :  ilustraciones a blanco y negro ;  28 cm. 
<br/><br/>Introduction, x --  I. Analyzing your company’s training needs, 1 --  II. Designing your own training program for best results, 15 --  III. Administering successful in-house training, 39 --  IV. Tools of the training trade, 49 --  V. Transferring positive training results to the job, 77 --  VI. Conducting a meaningful evaluation of your training effort, 97 --  VII. Establishing an in-house sales training program, 109 --  VIII. Training new employees for top productivity, 133 --  IX. Technical training for today’s business world, 151 --  X. Training for computer literacy, 163 --  XI. Shaping a successful supervisor training program, 175 --  XII. Questions and answers about the benefits of retraining, 195 --  XIII. Training’s role in productive performance appraisal, 205 --  XIV. Keys to successful customer service training, 219 --  XV. Approaches to management for a superior organization, 235 --  Appendix, 263. 
<br/><br/><label>ISBN: </label>0866042342 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Programas de capacitación.<br/>Capacitación.
<br/><br/><label>LC Class. No.: </label>HF 5549 .5 .T7A43 1987