000			01333nam a2200253 4500
001			0000000311
003			DO-SdBDB
005			20230312170924.0
008			210209t20102010-naa fr 001 0 eng d
020			_a9789087535711
040			_aDO-SdBDB _bspa _cDO-SdBDB
041			_aeng
050			_aT 58 .64 _b.S47 2010
245			_aThe service catalog : _ba practitioner guide.
250			_aFirst edition.
260			_aHertogenbosch, Países Bajos : _bVan Haren Publishing, _c2010.
300			_axiv, 162 páginas : _bilustraciones, diagramas a blanco y negro ; _c24 cm.
500			_aMaterial de apoyo del Departamento Sistema y Tecnología.
500			_aBest practice.
505			_aColophon, iv -- _tForeword, v -- _tAcknowledgements, vii -- _tIntroduction, xi -- _t1. Setting the scene, 1 -- _t2. Definition and basic concepts, 11 -- _t3. The service catalog, 33 -- _t4. Framework for creating a service catalog, 45 -- _t5. Design and development, 61 -- _t6. Management and organization, 83 -- _t7. Technology, 117 -- _tEpilogue, 129 -- _tAppendix A. Basic concepts for IT service management, 131 -- _tAppendix B. Example - A Visit to the doctor, 147 -- _tAppendix C. Acronyms, 151 -- _tAppendix D. Frameworks, 153 -- _tSources, 159 -- _tIndex, 161.
650			_aTecnología de la información.
650		4	_aCatálogos.
942			_cCG
999			_c51859 _d51859