Supervision : concepts and practices of management / Raymond L. Hilgert, Theo Haimann.

Part 1. Management overview, 1 -- Ch. 1. Supervisory Management in the 1990s: The Challenge of Leadership, 2 -- Ch.2. The Managerial Functions, 24 -- Ch.3. Delegation: The Supervisor's Leverage, 43 -- Ch.4. Motivation and Supervisory Management Styles, 61 -- Ch. 5. Problem Solving and Decision Making in 'Supervision, 89 -- Ch.6. Communication: The Vital Link in Supervisory Management, 104 -- Part 2. Planning, 135 -- Ch. 7. Managerial Planning, 136 -- Ch.8. Supervisory Planning and Time Management, 157 -- Part 3. Organizing, 185 -- Ch. 9. Principles of Organizing, 186 -- Ch.10. Organizing at the Supervisory Level, 205 -- Ch. 11. Meetings, Committees, and Conference Leadership, 220 -- Part 4. Staffing, 241 -- Ch. 12. The Staffing Function and the Human Resources Department, 242 -- Ch.13. Selection, Orientation, Training, and Development, 258 -- Ch. 14. Performance Appraisal, Promotion, and Compensation, 282 -- Part 5. Directing, 313 -- Ch. 15. Supervisory Directives and the Introduction of Change, 314 -- Ch. 16. Work Groups and Maintaining Morale, 332 -- Ch. 17. Supervision of Legally Protected Employees, 352 -- Ch. 18. Building Positive Discipline, 372 -- Part 6. Controlling, 399 -- Ch. 19. Fundamentals of Controlling, 400 -- Ch.20. Accounting, Budgetary, and Other Controls, 416 -- Part 7. Labor relations, 439 -- Ch. 21. The Labor Union and the Supervisor, 440 -- Ch. 22. Handling Employee Complaints and Grievances, 454 -- Index, 473 -- Photo credits, 486.